Our tailors take pride in their work, and always strive to construct a finely appointed hand tailored suit. Unless otherwise stated, once your sizing has been confirmed, tweedmaker.com will place your order into our production cycle.
In general, turnaround time from going to production to delivery usually takes around 30 days. Turnaround times are subject to change from time to time so please check your order confirmation email for updates on production times. The sooner we receive your measurements the sooner we can begin making your suit, so please plan accordingly.
Special Note: Deliveries during specific holiday seasons like Christmas, New Years, Father’s Day, Easter, etc.) may take longer. Please plan ahead!
Tweedmaker.com does everything within our control to make sure that your suit is constructed and shipped on a timely basis. Unfortunately, there are times that delays do occur, and they are usually due to unexpected issues involving shipping. While we will keep you informed with any information we have available to us, Tweedmaker.com will not be held responsible for shipping delays that are out of our control.
Each and every Tweedmaker suit is manufactured in China and sent directly from China to your delivery address. DHL (or other courier) may charge you a customs or VAT fee in cases where it is applicable, and you will be responsible to pay them directly. We are unable to confirm an exact charge for import duties and customs fees, but based on our experience these charges can run anywhere from £5-30 or $5-30 when applicable. Paying the customs or import tax is the consumers’ responsibility in all cases. Therefore it is important that you take into consideration customs procedures and import laws for the country of delivery before placing your order.
Tweedmaker.com stands behind all our products and strives to make sure that our clients are 100% satisfied with their purchase. If for some reason you are not satisfied, you may return your purchase within 30 days of receiving it, and we will refund your money, no questions asked. The following guidelines apply:
- The size you ordered was incorrect.
- The quality of the item was not to your satisfaction.
- The item you received was not what you ordered or was not as described.
**Important note: Customized items and custom tailored suits are non-returnable and non-refundable.
If you wish to make a return or request a refund, you should go the write to us at firstname.lastname@example.org and we will give clear instructions as to how to proceed with your return.
Customers will be responsible for all shipping costs associated with returns or refunds.
Your suit must be returned in its original packaging and in the exact condition in which it arrived.
Once Tweedmaker.com receives and inspects your returned item, we will notify you via email that it is in our possession. Tweedmaker.com reserves the right to determine the returned product’s condition. We will contact you as soon as a determination has been made regarding the approval or rejection of your refund request. If your refund has been approved, we will process the request and issue a full refund within 7 working days.